ROK Guides

Rise of Kingdoms: Network Unstable Errors & How to Fix Them

Every now and then, I start getting those really annoying “Network Unstable” errors in Rise of Kingdoms. This usually means that I have to reload the game over and over again and I only get to play in tiny little bursts of time.

So today I have decided to write about these “network unstable” errors in Rise of Kingdoms and share with you all the potential methods to fix them once and for all.

Although, as you will see, it’s not always something that we can do as the problems are server-related – either an update pending, a malfunction or something similar.

Because, after all, this is what this type of error is: a connection problem. They usually start when you try to tap something in the game: you will notice a delay (usually when it comes to reading or clearing out your emails in Rise of Kingdoms), but also when looking for new Barbarian targets to attack or searching for resources to farm.

So whenever you are starting to see delays, if you are already in the game, send your troops out and perform all important actions as the servers and game might go down!

The error message is always the same: “Network unstable, connection lost” and then it’s followed by something like “Please click CONFIRM to reconnect” and you also have an error code. These might vary from user to user, but in my case, it is the error code e12:7920 that has been caught on screen.

So the most common type of connection problem that I get with Rise of Kingdoms is similar to the one in the screenshot below:

Here is another connection error message in Rise of Kingdoms:

There are various connection errors and network lost messages in the game, but rarely that code will mean much to us. It can appear while you are playing or when you try to log in to the game.

How to fix the Network Unstable problems in RoK?

1. Based on extensive play since the game was launched, I can tell you that usually these connection problems start popping up right before the game is about to go in Maintenance mode, or immediately before or after an update is released.

In this case, it is the developer’s servers that are actually having problems and there is little you can do to fix them. The only thing you can do if it’s indeed their servers is to wait and come back later – or simply try to reconnect tapping the required button. In most cases, after 2-3 reconnects, everything will work as it should.

If it doesn’t, just do the difficult thing of putting the game away for 30 minutes and come back later.

Usually, these maintenance delays are announced in advance by the development team, so make sure that you keep an eye on the in-game news for any scheduled maintenance announcements.

2. However, it’s not always the developer’s problem. You might also be experiencing some network-related issues, so make sure that you are connected to WiFi or a mobile internet network and you have a strong signal.

You can go as far as restarting your WiFi router to make sure that everything’s working fine. If you are on Mobile data, make sure that you have a solid signal.

3. Force quit the game and re-launch it. This should also fix any problem with the game that’s not caused by the game’s server.

In order to force quit the game, exit it, then bring up the menu with your active apps and remove it from the list, before launching it again.

4. Make sure that you are not using any resource-hogging applications in the background. If your device is updating other apps, or if some resource-demanding ones are running in the background, you might run into problems especially if you’re playing the game on an older device.

So turn off all background apps when playing Rise of Kingdoms, to make sure that it has all the required resources to run flawlessly.

But, in most cases, it’s the problem with the game’s servers which are either going through maintenance (these are usually announced in advance), handling a brand new update or dealing with some sort of error.

The good news is that in the majority of situations when this happens, Lilith Games compensates players with a bunch of free Gems, so your trouble is not in vain.

Are you experiencing network connection problems in Rise of Kingdoms? Were you able to fix them by doing other things than those listed above? Let us all know by commenting below!


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  1. after the latest update I am no longer able to load the game. The error notice shown is CLEAR_ALL_DATA I have got to the point of 100% loaded but once the distant view of HQ appears the game quits. Have tried many times over the last 24 hours with the same result.

  2. Same for me; mostly it kicks me out at about 90%, but a few times it has started loading my city and then stalled. I have tried deleting and reloading to no avail. Ducks Deluxe…

  3. Uninstalled the game. After installin it again stilll network unstable. Seriously?? Is this the new update? *slow clap*

  4. Loads to 70% then error, so far error 1, e:3:14, and more that I’m sick of seeing. It happened after I setup a second player in a completely different kingdom then telepoted to a different less populated land. It never reloaded and I’m in a pretty big battle with my first character so I guess Fair well to my clan because I was a high ranking officer. Hope you fix it, I’m pretty bummed out

  5. I keep trying to log on. The game starts and in the background I can see people chatting etc but I keep getting a pop up saying error e3:8035? My signal here is very strong. Any ideas?

  6. Plz help me I have just downloaded the game and after opening it The loading stops after reaching 8 % and an error occurs plz help and my net connection is also fine there are no network problems or slow net here on my side

  7. Hi Guys Brought a Good News for u All u can run Rise of Civilizations
    1st Download VPN private app From Plays store

    2nd set the country to Hong Kong and then Connect

    3rd open and play Rise of Civilizations

  8. I just tried Using VPN private app and set location to Hong Kong and YES The Rise Of Civilizations worked and there where no longer errors the game is running smoothly . I hope u guys also try it

  9. Je n’ai plus accès au chat et le service ne peut rien faire pour moi. J’ai du installer une application VPN pour que sa marche en attendant, j’espère ne pas devoir jouer longtemps comme ça 😠

  10. hi everyone. when I open RoG, the game is loading on 15% and then he’s stucked. I tried to reinstall twice but didn’t worked. I also check my connection and she’s good also. What can I do ?help please

  11. The loading screen stays on 6% and after a few minutes it tells me error pre SDK time out anything I can do to fix it

  12. Hello Every the Rise of Cicilizations Network Unsatble Errors Has been fixed on my PC follwoing this post.I am really happy beasause i was trying to fix it from long time 🙂

  13. Hi team,
    Am unable to login to my account due error message 2. Unstable network. I tried everything I still can’t get in. I have spent lots of Time and money please fix it for me…

  14. i have bigger problems.

    1. problem with verification image no loading so you can’t see the puzzle.
    2. they blocked/banned my account and got a message that I’m using scripts or cheating.

    this problem started about a week now

  15. Hi Team,
    After last update games quits when I touch item, go around, al the time, 1 minute play, 1 minute reconnecting.
    Game starts up with interruption , error connecting, or just stops completely.

  16. I can’t solve the problem with Verification reward. Every time I try to solve, throw me out of the game. Some advice

  17. I get to 90% loaded and then it continually kicks me off…I’ve spent tons of time and money on this game…fix it!

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